Addis Ababa · since 1996
When it stops, this is what happens.
Service is not what we do after the sale — uptime is the thing we sell, and the equipment is how the relationship starts. Here are the contract tiers, the process, and the numbers we hold ourselves to.
Contract tiers
Warranty
Included with every installation
Manufacturer warranty administered locally by Delta engineers. Parts and labour covered for defects under the terms of the manufacturer agreement.
- Local first-line response
- Manufacturer parts
- Installation and commissioning included
- Operator training at handover
Call-Bill
Pay per intervention
No standing fee. You call, we come, you are billed for the visit and the parts. Suited to equipment with a low, predictable failure rate.
- No annual commitment
- Priced per visit
- Parts at contract rates
- Best for stable, low-throughput installations
Full Cover
Annual service contract
Scheduled preventive maintenance, priority response, and parts included. The tier for equipment whose downtime stops a clinical service.
- labour included
- Annual performance verification
- Refresher training included
What happens when you call
You call
One number, one email. Reference your institution and the instrument.
Logged immediately with a reference number.
We triage
An engineer calls back to establish whether this is a settings issue, a consumable issue or a hardware fault. A meaningful share of calls are resolved here.
We attend
If it needs hands, an engineer is dispatched with the likely parts already in the vehicle.
We repair or escalate
Fixed on site where possible. Where a part is not held locally we tell you the lead time honestly and, where we can, offer a workaround.
Parts held in Addis for the highest-volume platforms.
We verify and document
Performance verification before we leave, and a written service report for your records and your auditors.
Where we go
Parts
Parts for high-usage instruments are held in Addis Ababa. For everything else we tell you the real lead time at the point of the call, rather than after the order.
Request a service visit
Service is not what we do after the sale — uptime is the thing we sell, and the equipment is how the relationship starts. Here are the contract tiers, the process, and the numbers we hold ourselves to.
Tell us the institution, the instrument and its serial number, and whether it is down or still usable. If a clinical service is affected, say so — those are triaged first.